Where are my books? — Createspace delays



I just wanted to place an update here on the availability of my new book Meno-What? A Memoir. As you may have read in one of my earlier posts about The Sticky Royalty issues I’m having with Createspace http://wp.me/p3UZVY-Ku, I had requested that if any of you here wished to purchase a paperback copy, to please do so from the link I’d attach on my Meno-What? page. When I first published the ebook version in early June, I downloaded the paperback version with Createspace and ordered proof copies for myself to proofread before I hit publish for paperback. Normally the proofs should arrive within a week. Well today is July7th and as some of you have been questioning me about purchasing the paperback, I felt as though I should keep you abreast of why it is not yet available. menowhat thumbnail 100x150_72dpi I have sent numerous emails to Createspace inquiring as to the status of my book delivery. The first few emails I received were very generic, stating my order has been shipped—not very informative. Then I finally got a response that my order would be received by June 27th. Although I wasn’t thrilled about waiting seventeen days, I had no choice. Then it was the weekend and then it came Canada Day, July 1st and still no books. I emailed them again on July 2nd. That time I stated that surely when you send a package you receive a tracking number, and I kindly requested somebody should get on top of that tracking number and see where my books are. The next day I received another email, included in that email was a tracking number from the U.S. I spent over an hour trying to track that number and as I am Canadian, that U.S. tracking number was useless to me. I WAS FURIOUS by that point. After finding that tracking number was useless to me, I wrote this back again:

Well, another day has passed and the mailman has come and gone. This Monday will mark almost ONE MONTH since I have ordered my proof copies of my new book Meno-What? A Memoir, in order to approve and publish. You guys have sent me responses saying it’s been sent, several times. Then you emailed me a tracking number, which has no use to me because I can’t track it anywhere. You are the sender; you should have a means to track what you send with the number.

After numerous requests asking me where the paper back is, others have now downloaded the ebook and once again I will have nobody to purchase these books because they will be buying it on Amazon, just as what happened with my first book — if this one ever gets published. This leaves my money sitting in YOUR account now for almost 7 months that will never surpass $100 now because the book has been out now for almost a month with no paper edition and the thrill has worn off for the eager waiters.

I am asking you to find out where those books are, or have them resent because they sure aren’t here. I am also asking you to please release my royalties in all fairness due to this huge delay. Your attention in this matter is greatly appreciated.

Their reply:

Hello Deborah,

Thank you for taking the time to contact CreateSpace support today. I am very sorry to hear that you have still not received your order. Given the length of time that has elapsed, it appears that the package was lost in transit. Because of this issue, I created order #XXXX to replace your defective book copy. This package is expected to be delivered by Wednesday, July 9 to the following address: .. . . . . Please keep this e-mail for your records as your replacement order number, listed above, will not be included in the Purchase History within your account. If the original package arrives before the replacement, please keep both shipments with our compliments. Once again, I apologize for this inconvenience and appreciate the time you took to contact us. As always, if you have any other questions or concerns, please feel free to contact us again. Best regards,

Really? Funny how my books should now be here in three business days! I particularly liked the kicker, if I receive the first order, I can keep it too. How quaint.

It is so frustrating as an author to not have direct communication when dealing with publishing issues. Waiting hours or days for an email response is just so frustrating, but our hands are tied. And, notice how there was still NO mention of releasing my royalties.

So that’s my update. Once again, I appreciate the interest and the questions from my readers about the option to purchase the paperback edition of Meno-What? As soon as I receive it (crossing fingers it appears by July 9th), I will post the link here to inform you of its availability and I will add the ‘buy’ link on my Meno-What? page. From what I remember of the procedure when I published my first book, Conflicted Hearts, the book is available solely on Createspace for about two to three days and then it gets linked to the ebook version on Amazon.com and that is where people tend to purchase from because it is already conveniently available right there without having to go to Createspace, even though it is always still available there. One thing I did notice though, is that the shipping charges seem to be cheaper from Createspace than they are on Amazon. Why? I’m not sure.

Have any of you had any crazy issues in your publishing processes?


Book Reviews and Ratings




Becoming a self-published author involves a myriad of tasks beyond just writing. First and foremost is to continue writing and in between that time, we have to establish our presence on social media in order to build a following. We want to attract people who share an interest in what we write about, as we introduce ourselves to the world with our published works to attract readers.

When we write, on a good day, our pens or fingers move effortlessly across the pages with our thoughts and ideas as our creativity flows. We can all attest to the plenty of times our brains cease up and we sometimes find ourselves stuck in a blank abyss of the dreaded writer’s block. As dedicated writers, we keep plugging away to drive through those empty moments. Eventually the words come, whether we keep scribbling until something makes sense or we walk away for a time-out.


After we manage to finish that first raw draft, the publishing aspect kicks in. Revisions, more revisions, editing and more revisions. We search for the perfect book covers in hopes of choosing the right one to convey what our books portend. Finally we get to the formatting stage, ready to publish. Just a few steps with an abundant amount of time consumed—months for some, years for others.



As we happily put out our work and bear our souls in our books, we hope to give something to learn from or evoke hopes and dreams for others by the stories we tell. When our works our reviewed by readers, they aren’t concerned with the blood, sweat and tears that were put into the making of our books, they only read our words.

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As we anxiously anticipate a good review to validate our writing, along with the good ones will inevitably come some bad ones. That is the reality of putting our work out into the world to be publicly scrutinized. Reviews are shared by readers to express what they took from a book. Not all reviews are always rated fair which can mislead other readers and definitely bruise the ego of the author. When I say unfair review, I’m referring to someone’s personal opinion which sometimes has nothing to do with the content of the book and may have no pertinence to the story. For example, I have a very successful author friend who has learned to grow a thick skin to the occasional bad or sometimes ridiculous review he gets. This is something I am still learning to develop. My friend writes in the romance genre and received a nasty review from a reader who left a comment which went something like this: “This book sucked. I only like vampire stories and this is a sappy romance.”

Why did that person have to drag down an author’s rating with a stupid comment which had no relevance to his work? That comment didn’t help readers and why did he/she even bother reading the book if it wasn’t their genre? These are questions we will never know answers to and it does happen quite often that books are unjustly reviewed.

I like to live by the old adage, “If you can’t say something nice, then don’t say anything at all.” A comment without any valid constructive criticism, does nothing for anyone. Get my point?


I know when I got my first of only two bad reviews on my first book Conflicted Hearts, even with the many five and four star reviews, it was a huge blow to me. I began questioning my writing and even lost my desire to write for a few days. But a very successful author friend of mine chuckled when I brought my bad review to his attention. He told me to get used to it and grow a thicker skin, and said even the best of authors get slammed. He continued by emphasizing the stupidity of the comment and urged me to ignore it and move on. It took a few days for me to shake myself out of my deflated ego. The review had gone something like this, “Wa, wa, this book is all about the author…..”. Well, no shit Sherlocke—IT’S A MEMOIR! Once I learned to swallow it with a grain of nonsense, I persevered. Now I’m not saying the next bad comment that rolled in  didn’t sting, but it’s going to happen. We have to learn to roll with the punches and realize we are going to get those zingers and also realize that we are just not going to please everybody all of the time; especially when we write in certain genres that may not appeal to everyone.


Reviews are very important to us as authors; not only do they validate our work, they are read by others and help make their decision if they would like to purchase that book. Everyone likes feedback. I know when I go to purchase a book, I always read the reviews to try and get a broader scope of the book’s content. I will often notice that a book is mainly highly ranked at four and five stars with the odd lousy review.  l look at how well-received the book was by readers and then my curiosity always drives me to look at the bad reviews. Often times that is just what they are—bad reviews. No detail as to why it’s bad, other than a reader’s preference or an opportunity to slam or demoralize the author. In some more rare instances I’ve seen some constructive criticism. I like to take the overall picture and the bad reviews with a grain of salt. Truthfully, the questionable reviews tend to peak my interest because I want to know why those reviews are polar opposites to so many good ones. So perhaps all publicity is good publicity?


All in all, I’m just saying that we can all respect the works of others. If you choose to review a book in a negative aspect, try and find the positives and point them out with the criticism. Review on the actual content of the book, not because you like or dislike the author. Try to be helpful with your reviews. Be fair.