Tech rant

The Grass is not Always Greener – #Tech Woes – From #Rogers to #BellCanada and Back

Published on by dgkaye

I think this may be a rant. But after the day I had Monday with more technical madness in the midst of mad mercury retrograde, I should have known better than to book such a major move-over in this phase of madness.

After all the problems I’ve had with Rogers, I’d been promising myself to move over to Bell. After spending a few hours with a Bell rep, they finally put together a satisfactory package for me for all my services. The install date was this past Monday.

An installer, minus a personality, showed up. He had little interest in my questions and made an electrical room out of my kitchen without explanation, didn’t make a new box in a more appropriate area to put the wifi and the rest of the wiring mess, set up TVs that didn’t have my programs I ordered and no idea where to even look with over 1500 channels, told me ‘they’re there’, didn’t test my landline, finally just walked out without saying he was leaving, and no info, contract number, anything. By this time, he’d been there 4 hours – minus the 2 hours he disappeared somewhere.

I then proceeded to call Bell and tell them how horrid my experience was, no TV working, and they asked if my ‘new’ phone number was working? What?????????? I didn’t order a new phone number, they were supposed to port over the old number – again, terrible service. I was screaming at this point telling them I want their shit out of my home and I’m going back to Rogers, and then after 2 hours with nonsensical people who clearly don’t know their jobs. I hung up on someone.

I immediately dialed Rogers. I had to make sure they didn’t put through the cancel order, and they gratefully, hadn’t yet. I rehooked up my Roger’s equipment – TV, Wifi, landline and told them my grief, adding that I’d already added the Bell Sim card to my mobile, but I wanted to come back to Rogers if they could match the Bell price I got. They matched it minus 5 more dollars, plus more gigs and unlimited data and are sending me a new Rogers Sim card tomorrow.

I think I lost some (more) hair over this event that finally finished after 11pm. I missed lunch and dinner, took a Valium, and finally passed out reading. Needless to say, I will put up with the outages more than I can put up with incompetent people. In fact, I noticed, my last Roger’s Bill was $50 cheaper than the regular bill. Turns out that was a credit for the July outage debacle. As my husband would say, “It’s better than getting kicked in the ass with a frozen boot.”

©DGKaye 2022

94 thoughts on “The Grass is not Always Greener – #Tech Woes – From #Rogers to #BellCanada and Back”

  1. Sounds about right. I’ve had more go-rounds with our cable company than any other business. Sorry about all of your aggravation. I called to complain and asked to speak to their customer service. After ten minutes, the operator came back on the phone. “I don’t think we have one of those, Mr. Springer.”

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      1. I also went into the local office asking to speak to a supervisor. The counter person, whom I have some empathy for because they have to deal with disgruntled customers due to their company’s policies, went into the back and told me he wouldn’t come out to talk to me. They are the only game in town. (I found something online which gave a source to write to.) I wrote and was completely ignored again. I don’t get bent out of shape that often, but this was one of those times.

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  2. I’m with you on that. The globe is now full of ‘minus a personality’ types. What happened to humour while working? The chap who installed our new dishwasher never said a single word. I asked if he came from another planet where conversations are based on ‘minds meeting minds’. I even spoke it in French. Not a word…to the extent I still can’t turn the damn dishwasher on! Such is life. All the best, Mike

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  5. Oh Debby – it sounds like brain mayhem … how ghastly – I’m glad you’re on your way back to Rogers … while incompetent people should be binned or definitely something more sinister … all the best now – thinking good vibes your way … cheers Hilary xo

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  6. Oh my, Debby. What a debacle. No wonder you were livid. Thankfully, it seems Roger might be better than Bell – the devil you know, eh? Sometimes change is just not worth the hassle.

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  7. Oh dear Debby what a scenario. Companies have little respect for the quality of their services these days. People also refect that couldn’t care less attitude from top down.

    Better the Devil you know sometimes Debby.
    Sending Hugs your way my friend. 💕💖💕

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  8. OK. I won’t complain about my company here ever again, Debby, or at least not for a long time. What a nightmare! Feeling your pain here. Thankfully, going back to your previous provider wasn’t too hard. Fingers crossed and take care.

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  9. I’m with Sky mobile and broadband over here in the UK. Terrible broadband, and mobile signal strength, more and more, lately. Seems whoever I’m with, there are issues, ugh 😑. So sorry you went through this, Debby. Hugs and love 💕🙂

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  12. I was just talking with my book club the other night–customer service is dead. It seems it’s not coming back, either. It’s rare to get a pleasant and/or knowledgeable person on the telephone.

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  13. Wow, Debby. That was a debacle! I’m glad you were able to reverse things with minimal hassle. I’ve received terrible customer service on occasion, but this sounds like a nightmare. It makes me all the more appreciative of those times when someone is actually kind and helpful. Hang in there.

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      1. Well, your post just confirmed everything I’d heard so far. I felt sorry for you as I read this. I’ve seen this kind of behaviour from a fellow who worked for another company, but I don’t feel it’s fair to name the company (in this case). I think this guy was just a bad apple. In your story, they definitely needed to be named.

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      2. The service was just as appalling, that’s when the last straw hit. And interestingly enough, I got a call from someone at Bell wanting me to tell them all that went wrong, and they told me everyone I spoke to will be addressed, and she apologized – and tried to get me back to Bell again LOL. You can’t make this stuff up! 🙂

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  15. Unfortunately, this seems to be the new normal in our crazy world. Service has gone out the window. Companies don’t care if they gain or lose customers. What a horrid experience. Glad you were able to get back with Rogers.

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  16. Uggggg this post reminds me of my recent experience complaining to Amazon about an order… When things don’t go right with big companies, sometimes it is a real headache. You have the right to rant, Debby, and thank goodness you ended the night on a good note with a book. I love to read at night; it somehow makes a crappy day (if that’s how the day’s gone) end right. xx

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  17. Your experience is up there in the 5 worst I’ve ever heard Debby. I kept expecting you to share that FINALLY you reached the right manager on the phone who was horrified at how mismanaged the service call was and sent out someone who corrected everything. But no, there was no happy ending. Worse, there wasn’t even an apology. Glad you could turn it around in a nanosecond with Rogers.

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  22. I’ve been through a Rogers/Bell ordeal.
    I have TV & internet on Rogers. My Home & Cell phones are on Bell.
    Last time I went into a Bell store, it was to upgrade to a newer Cell phone.
    I TOLD THE GUY I WOULD THINK ABOUT IT!
    “It” was switching all my services to Bell. I never did switch.
    A month later Bell came to install my new equipment.
    WTF?
    Yes, if you catch them in a mess, they will give you a better deal.
    Nonetheless, the unscrupulousness is astounding.
    Canadians pay some of the highest cell and internet prices in the world.
    This has to change. What are we, the biggest suckers in the world?
    Take a deep breath! You are not alone in this jungle.
    Sending big HUGS!!!!!

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    1. Thankkkkkkkkkkk you! So it’s not just me? Lol. And don’t I know it, how badly we’re ripped off for cell bills. And after all the shit I went through, today I get a call from some higher up wanting to know what went on. telling me all involved will be spoken with, while at the same time, making me a better off to come back. Yes, really! After switching services back and forth in same day was a nightmare. In the end of this thing, I ended up saving $40 more dollars a month off my monthly bill. So, back to where I started where all the agro was for none. Lol 🙂 xx ❤

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      1. They will drive us insane.
        To think Rogers was trying to buy SHAW. Most out west have SHAW. They claimed our bills would go down. Right down like ⬆️!
        LOL xoxo

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  23. What a terrible experience with Bell, Debby. I’m glad you got things settled before you had to go through more hassle. I hope the service guy got fired. Also, glad that Roger’s responded positively to your come back. What I hate about these providers is that you have to threaten them before they give you a decent fee. If you don’t complain, you get to pay full price and more. Except in your situation, you weren’t threatening them to go elsewhere but wanted to come back to them. Kudos to Rogers!

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    1. Thanks Carol. And yes, surprising, Rogers was very helpful, and I managed to chop off another $40 a month from the nice lady who had mercy on me at Rogers, lol, in the midst of the madness ❤

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  24. Alls well that ends well… Blaah, blah, blah… What a horrendous experience.. Glad they haven’t learnt the ways of the west here… Customer Service is great so far here… Xxx

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      1. I have been impressed with the technology here and the customer service…just don’t started on my roof or the electrics all repairs speedily carried out with a smile just bodged as their training generally entails spending 2 weeks on the job with a friend of a friend of a friend!!!!!!!!!!!..but the internet excellent…smile…

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  25. It seems that the days of customer service is a thing of the past. Forget getting through to someone to talk to as you can’t find any email addresses or phone numbers to contact them on.. sometimes quicker to send a message in a bottle! You are the kind of customer they hate.. the ones who don’t go away, take no for an answer, and keep knocking on their door. Good for you Debby and hopefully things will settle down now that Mercury is heading off again. ♥♥

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    1. Lol Sal, you cracked me up. I am the customer they hate. LOLOL And for good measure, when I feel something is unjust, I always have to add that I’m a writer and I’m going to be publishing about this. Lol, gets me to the right channels. Bell already called me today wanting to NOW know what happened, and tried to lure me back again. ARE YOU KIDDING ME? Lol, that’s pretty much what I said. You know me pretty well. LOL And yes, please let this most mischievous mercury retro that I can recall in a long time get on its bike pronto! 🙂 ❤ xx

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  26. Sorry you had to go through this, Debby. I hate to say but every phone call we make regarding a “service” or when something breaks or got messed up out of our control, we go through a similar episode: hours on the phone, often without a solution or improvement.

    Customer support should have a different name these days. It should be “I don’t care support as long as I get paid.”

    But, in your case, the reward is a cheaper monthly phone and internet bill. And that’s what’s usually our outcome as well – loads of wasted time and heaps of frustration but usually some money back or a cheaper rate.

    We always say that we are rich in time, not in money, but one sometimes lead to the other. 🙂

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    1. You said it Liesbet. And it’s sad that we have to spend hours of our valuable time to get things right that should have been done. It feels like the ‘I don’t care’ support has gotten worse since Covid 😦 x

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  27. Ohhh, Debby, hugest, soft hugs. I am not surprised you were tearing your hair out. What staggers me is how people think it is alright to go into other people’s homes and behave inconsiderately and then be rude into the bargain! Also, it’s wrong that things have to go badly wrong before any kind of customer service happens. Much love flowing to you, always. ❤ xXx ❤

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  28. Oh, you poor thing! I get angry every time I have to waste time on a company cock-up – it’s time we are never going to get back, something you think about more as you get older!

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  30. I swear that it’s just a game the big three play . . . pass the pi**ed off customer around until he/she finally gets fed up and just settles for one of us. At least for awhile. I wish that another company would come in and knock the trio off their pedestals. Years ago, my wife had an ad in the Yellow Pages (dating myself) . She cancelled it well before the deadline, but they ran it anyways and tried to charge us for it. Not happening. They actually had the nerve to ask if we’d pay half the cost. Beg pardon? Needless to say, we ended up with a free ad for a year. It still makes me smile today . . . small victories I guess. 🙂

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  32. What a horrible experience! 😮 I can imagine how upset you were, Deb. I guess I’m one of the lucky ones, having had very few problems with Bell over a 40+ year span. Here’s hoping Rogers doesn’t let you down again. Good thing they gave everyone credits for the massive outages!

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