I think this may be a rant. But after the day I had Monday with more technical madness in the midst of mad mercury retrograde, I should have known better than to book such a major move-over in this phase of madness.
After all the problems I’ve had with Rogers, I’d been promising myself to move over to Bell. After spending a few hours with a Bell rep, they finally put together a satisfactory package for me for all my services. The install date was this past Monday.
An installer, minus a personality, showed up. He had little interest in my questions and made an electrical room out of my kitchen without explanation, didn’t make a new box in a more appropriate area to put the wifi and the rest of the wiring mess, set up TVs that didn’t have my programs I ordered and no idea where to even look with over 1500 channels, told me ‘they’re there’, didn’t test my landline, finally just walked out without saying he was leaving, and no info, contract number, anything. By this time, he’d been there 4 hours – minus the 2 hours he disappeared somewhere.
I then proceeded to call Bell and tell them how horrid my experience was, no TV working, and they asked if my ‘new’ phone number was working? What?????????? I didn’t order a new phone number, they were supposed to port over the old number – again, terrible service. I was screaming at this point telling them I want their shit out of my home and I’m going back to Rogers, and then after 2 hours with nonsensical people who clearly don’t know their jobs. I hung up on someone.
I immediately dialed Rogers. I had to make sure they didn’t put through the cancel order, and they gratefully, hadn’t yet. I rehooked up my Roger’s equipment – TV, Wifi, landline and told them my grief, adding that I’d already added the Bell Sim card to my mobile, but I wanted to come back to Rogers if they could match the Bell price I got. They matched it minus 5 more dollars, plus more gigs and unlimited data and are sending me a new Rogers Sim card tomorrow.
I think I lost some (more) hair over this event that finally finished after 11pm. I missed lunch and dinner, took a Valium, and finally passed out reading. Needless to say, I will put up with the outages more than I can put up with incompetent people. In fact, I noticed, my last Roger’s Bill was $50 cheaper than the regular bill. Turns out that was a credit for the July outage debacle. As my husband would say, “It’s better than getting kicked in the ass with a frozen boot.”