Rant – Twenty Minutes – The ‘Un’ -Kindness of Strangers

I went out for a measly twenty minutes. This is what ensued.

 

Hub and I were just about ready to venture out north to our old neighborhood pharmacy where our prescriptions still remain because of the most helpful pharmacy girls and pharmacist whose advice is invaluable. Anyhoo, I digress. When I was finally ready, hubby wasn’t having a good day physically, so I told him I’ll go north and pick up his pills and do whatever else was on the list. He insisted we’ll go together tomorrow. But in the meantime, I was dressed and masked and ready to go so I thought I’d take the opportunity to run out myself to the fancy supermarket a few blocks away, to pick up some nice steaks I’d noticed on sale when we were there only three days prior, but walked by them because we don’t typically eat a lot of meat. But we were having company on the weekend. And it was a special occasion since our good friends were coming for dinner – the friends we usually always got together with once a month pre-Covid, and now haven’t seen for 8 months.

So, I crossed that stopover off my list of stops for the next day and drove to the fancy supermarket. I didn’t take a shopping cart on the way in, because of course, I only went in for one thing – the steaks. The rest of my grocery shopping would be done the next day at the big grocery chain store.

I headed straight for the meat department and was grateful to find the lovely steaks still on sale. Then I remembered hubby asked for some nectarines, which were located at the complete opposite end to the meat department. This of course meant I was to pass many other aisles on my way to the nectarines. Did I mention I had no cart?

I doubled back when I realized I’d passed, first, a beautiful shrimp ring also on sale and a package of turkey bacon. I picked up one of each and piled them onto the four-pack of steaks.

As I was scrolling over a mental list in my head thinking about my menu for my gathering, I was nearing the butternut squash, just the soup I had in mind to make for an appetizer. So I picked up two boxes of already peeled and cut cubes (yes, I cheat, I hate dealing with whole butternut squash) and placed them on top of the shrimp ring. And while I was at it, right in front of me were some beautiful vine tomatoes. I managed to be able to pick up a cluster of four.

Last, and certainly not least, I made it to the nectarines. By this time, my two forearms were balancing my Jenga pile of food. My right hand cupped, shielding the pile from falling, which left my left hand free to grab a plastic bag, then transfer it to my right hand to hold while I leaned over to pick out some nectarines and placed them in the bag.

I put in however many my two fingers grasping the bag could hold and just as my mission was complete, I turned to leave and my purse hanging over my shoulder, knocked over one lone nectarine onto the floor. I stood there looking at it on the ground for a moment, all the while calculating how I could pick it up and restack my tower of food again. A woman standing barely three feet away from me had been watching me, as though she was waiting for something to fall. I stood there and sighed after the fallen nectarine, locked eyes with the woman looking at me as though I was mentally signaling her to offer a hand, but she made zero effort to offer to pick it up. I glanced again at the fruit on the floor then once more at the woman, shook my head at her and walked away.

The woman called to me as though she was the store warden, “Aren’t you going to pick that up?” .

I turned to her, now two aisles past her and shouted, “I can’t believe you’re such an uncourteous bitch!”

I was stunned. I’m the kind of gal who puts myself in other’s shoes. I could not have stood and watched a woman with her arms overflowing holding a stack of groceries, right beside me dropping a fruit and me not automatically reaching down to grab it for someone as a human kindness. You know, kind of like someone holding a door open for the person immediately behind them?

After checkout, I spotted the lottery booth had no lineup and thought it was a good opportunity to buy a ticket for the big pot. I approached the plexi-glassed desk and stood for about a minute to see how long it would take for the girl to lift her head from her cell phone and acknowledge the presence of a customer. But she didn’t. So I left.

I was pulling out of the small plaza up the last row of a dozen, closest to the exit. I braked to check for cars coming in and out before making my right turn onto the exit, then was about to proceed with my turn when a car booted up the drive , didn’t stop or care that I’d not yet completed my turn yet, but she proceeded to attempt to complete her turn into my lane with nowhere for her to fit her car and blocking me from being able to complete my turn because clearly, there was nowhere for her to go until I turned. That was it for me.

I opened my window and screamed out to the woman and let her know how #$#$@#@ ignorant she was, and told her to back up and let me get out before she could turn in. I also added there were a dozen other rows she could have turned into but had to try and fit in the lane by cutting someone off. I’m tired of these lawless people on the roads and parking lots any and everytime I go somewhere in the car. There are scary drivers on our roads, and I don’t know how many of them ever got their license.

I was going to run a return parcel over to the post office but I’d had enough for one day. One half hour.

I reminded myself just how comfortable I am living in my bubble at home. Maybe too much.

How was your day?

 

©DGKaye2020

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Just Another Rant – The Pant Rant

Today’s post is another call for fairness for consumers. As someone who is a very organized and expertised shopper, I want to say something here to online businesses who oversell their stock, just like the airlines do with over-selling seats.

Wouldn’t it seem simple that when ordering an item from an online store and your order is confirmed that you should expect the delivery of your product? Ya, so did I. Wouldn’t it seem simple that when there are ‘x’ amount of items in stock that as each person orders one, the number available would go down by one in their system? Ya, that’s what I thought. But apparently, that’s not how they do things at TSC, our Canadian home shopping network.

Let me preface this by saying, I practically have a mortgage with this company. I’ve ordered from them for over 20 years, and although I’ve had my share of discrepancies with them over the years, this one just bites!

Over 3 weeks ago, one of my favorite clothing lines came on TSC. I’d found the perfect evening legging to complete an outfit I intended to wear last weekend.But I still never received them. I’d sent 4 intermittent emails to customer support inquiring as to where the hell my pants were – to no avail. Because, as usual, NO REPLY. When I went into my account to check on the status of the order, beside the item number was the word ‘backordered’. Backordered? WTF? As a seasoned shopper on that channel, I know full well the items that go first on airings. The pants I’d ordered were a popular item. I ordered those damned pants on the very first airing to lock in my order – OR SO I THOUGHT.

I placed my order, along with some other items, a few days later I received the other items – no pants! The receipt said ‘pants to follow’. This does happen occasionally that they will send a partial order and follow up a few days later with the balance. But no, not this time. I placed my order and immediately got notification, ‘thank you for shopping TSC your order has been placed.’ After a week had passed and no pants, I got suspicious. After checking my account order status and seeing backordered, I sent customer support an email. In fact over the course of another week I’d sent them 4 emails but AS USUAL they never replied.

Yesterday I started to get really concerned because I was counting on those pants to go with a jacket I’d purchased to wear to next weekend’s family Christmas party. Since I had no email reply, I went onto their Facebook page and messaged through there with my inquiry. The response was about as helpful as anything I’d received so far. So, I knew it was time to place a call.

After the usual 100 button pushing and waiting on hold for half an hour I finally spoke with a rep to ask where the hell my pants were. Yes, I admit, I wasn’t feeling very friendly. I received the typical ‘Oh, so sorry, the pants are sold out’. I lost it. And that’s when my rant began.

I asked her how a giant company like Rogers who owns half of Canada it seems, including our home shopping channel, doesn’t have an ordering system that serves the consumer. How on earth could my pants be sold out when I ordered in first airing and the pants remained on other airings as available for 2 days that followed? The hosts on that show display an ‘items left’ when they feature an item. On day 2 there were still ‘items left’ but somehow my friggin pants are SOLD OUT! The rep kept coming up with lame excuses amid her apologies, telling me that they were probably sold out before the airing. LOL I replied, are you kidding me, those pants were available for 2 days because I kept checking myself as I saw them as I was eyeing some other items.

“You oversold the item, just like the airlines do with seats!” I replied in a huff. How can such a big company run a business like this where people order an item and it’s not counted as sold automatically? How can a giant corporation like Rogers who owns them, have such a lame shipping system? She continued on trying to pacify me, apologizing that the item was no longer available and no more would be coming in stock. I was livid, and asked to speak to a supervisor. She told me there was no point because there were no items left and the item shouldn’t be showing in my cart. Oh really, and wouldn’t it have been nice IF I WAS INFORMED IT WAS OUT OF STOCK? More apologies, again for not receiving an email!

I told her I want to speak to a supervisor because I want to let them know that you can’t treat consumers like this. Eventually, I spoke to the higher up who again apologized profusely and tried  to tell me the same excuses the rep did. I set the record straight with her, letting her know this isn’t how to do business, their support is terrible, and stop telling me bullshit stories about stock. She retorted by telling me they send emails out when something is out of stock. I reminded her, just one more incompetent thing on them because I NEVER RECEIVED ANY EMAILS, other than when MY ORDER WAS CONFIRMED!

I’m a seasoned shopper there, I know how it all works.”You guys failed to deliver my product ordered first airing and those stragglers a day or two later who ordered received their pants and I didn’t.” I told her again how bad their stock strategy was and as a courtesy to the public I will be writing an article about this. That was when I got offered a credit on my account. But that was not enough to stop me from sharing this rant!

I am soooooooooo tired of big corporations. I’m tired of taking whatever is dished out from companies because our hands are tied and there’s nothing we can do when business isn’t done properly. No, my complaint didn’t magically make them come up with my pants, but I had hoped to instill some sort message to upper management that may miraculously be passed on to the powers that be. Yes, I got a credit, big deal, that didn’t give me my pants and that doesn’t justify their shit business policy and sorely lacking customer service. Just sayin’.

I know I’m not going to change the world single-handedly. But by speaking up, we have to let these companies know when they’re in the wrong. If nobody speaks up, nothing will ever change! We must keep them accountable!

Have any of you been chumped by bogus protocol with online ordering?

 

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